FREQUENTLY
ASKED
QUESTIONS
1. What time is check-in and check-out?
Our standard check-in time is from 2:00PM and check-out time is 11:00 AM.
* Early check-in and late check-out might be available depending on availability and additional charges might apply.
2. What are the accepted methods of payment?
We accept the following card for payment and booking: VISA, Mastercard, American Express, Discover Card
3. What is the hotel cancellation policy?
FLEXIBLE RATE bookings may be cancelled free of charge until 1 day before arrival. If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit / credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended, or refunded after the cancellation period (including any “no shows”), although additional meals or extras may still be added. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
ADVANCE PURCHASE bookings - Save 10% with this non-refundable, non-amendable offer. Please note that the full amount will be charged at the time of booking. This offer is non-refundable & non-amendable and the card provided at the time of making the booking will be charged for the full amount of the stay and needs to be provided at the time of check-in.
NON ARRIVAL - Reservations will be held for arrival until 11am the morning after the arrival date. In case of bookings for more than one night and unless otherwise communicated by the guest, the hotel reserves the right to release the remainder of the booking at 3pm on the day after the arrival date. No refunds will be made against these nights.
4. Is Wi-Fi available?
Yes, Wi-Fi is available throughout the hotel and is free of charge
5. Do the rooms have a minibar or refrigerator?
All our Executive Rooms have a refrigerator.
6. Does the hotel allow pets?
Unfortunately, at the moment we do not accept pets.
7. Is there a safe in the room to store valuables?
Yes, every room at The Oliver Plaza have a safe.
8. Am I allowed to smoke in my room or in the hotel?
We are a 100% non-smoking hotel. Smoking is prohibited at all times. If smoking has taken place, a fine of £300.00 will be applied.
9. Can I stay at your hotel if I'm not 18 years old?
Our guests must be 18 years or older to check in without a parent or legal guardian. A valid government issued photo ID must be presented at the time of check in for age verification.